Site Support Specialist


RESPONSIBLE TO:  Housing Navigation Manager, Community Health Home

COMMITMENT (HOURS):  Part-Time (Some evenings and weekends)

STATUS: Non-Exempt (3 months orientation period)


Family Bridges in Oakland is looking for Site Support Specialists to join our Community Health Home (CHH) – Oak Street Community Cabin Team. The Oak Street Community Cabin (OCC) is a 24/7 emergency residential shelter for houseless adults in the greater Oakland Chinatown area. We provide residents with a safe place to stay, food, basic needs, and supportive services to help them stabilize from houselessness and exit into more stable or permanent housing. Successful candidates thrive in a positive, team-driven environment, are skilled in encouraging and promoting an environment that is strength based, and is committed to working with and treating persons facing houselessness, substance abuse, and/or mental health issues with respect and dignity.

JOB SUMMARY: The Site Support Specialists, members of the Community Health Home – Oak Street Community Cabin Team, provide supportive site services at the Oak Street Community Cabin and form a critical component in our Community Cabin partnership with the City of Oakland. The Site Support Specialist position helps to ensure the safety and comfort of all OCC residents, staff, and volunteers at this site, creating an environment that fosters service access and community building.


  • Engage residents on site, regularly informing them of upcoming opportunities to engage/receive services from providers, programs, and/or volunteers.
  • Support the Manager in convening a weekly meeting for residents, and addressing any issues as they arise including communicating facilities issues, conflict resolution, or reaching out to providers that the residents are seeking.
  • Model positive attitudes, strengths based, and restorative approaches in the relationships with residents.
  • Build trusting relationships and develop a rapport that leads to acceptance and openness to receiving or seeking help;
  • Create (with input from residents and in collaboration with other staff on site), maintain, and ‘publicize’ a weekly calendar of service engagement opportunities, meals schedule, community building events, etc. available to residents.
  • Assess and engage residents for immediate health and safety needs
  • Facilitate and maintain community provider relationships to create referral pathways and/or facilitate providers to come on site to offer services for program residents. This includes volunteers and community based agencies seeking to work with clients on any number of issues; clean slate, anger management, good tenancy workshops, etc.
  • Address any emergencies such as fire evacuation, police intervention, injury reports, etc.
  • Ensure residents are living in their assigned cabin.
  • Ensure that cabins are occupied by that site’s Community Cabins residents only.
  • Support the process of moving new clients in as spaces becomes available; including but not limited to helping the Manager with maintaining an active list of interested clients, filling vacant units within 48 hours of vacancy, leading an orientation for new program residents, assist in the transition, and address residents with their needs.
  • Develop participant leadership and self-management.
  • Meet regularly with City of Oakland staff and Housing Navigation teams to communicate about resident needs, successes, progress, and challenges in order to collaboratively support resident success.
  • Assist with food storage and distribution.
  • Ensure that all residents review and sign the Community Cabins Program Agreement within 24 hours of site entry.
  • Provide emergency on-call coverage relating to resident or facility concerns after hours and on weekends.
  • Maintain a positive and respectful relationship with all residents, Family Bridges staff and Supervisor, as well as vendors, providers, and other members of the community.
  • Maintain strict confidentiality and only discuss residents in a private setting to support their goals.


  • Experience with individuals who are houseless, dealing with mental health and/or substance abuse, or living with other needs strongly preferred.
  • Ability to remain calm, exercise good judgment and promote solutions in crisis situations.
  • Proven ability to communicate effectively with culturally diverse houseless populations.
  • Ability to work independently with minimal supervision.
  • Ability to contribute to positive and productive relationships with other staff members.


  • Ability to communicate clearly with others.
  • Ability to see and hear in order to interact with others.
  • Ability to use a computer as well as smartphone and/or tablet (e.g. iPad).
  • Ability to travel locally.
  • To lift a minimum of 20 lbs.
  • Vision 20/20 with correction.

SALARY RANGE:  Depends on Experience, plus full benefits.

TO APPLY: Send, fax or e-mail resume and cover letter to: Human Resources, Family Bridges, Inc.,
168 – 11th Street,  Oakland,   CA 94607,    Fax: (510) 839-2435

Family Bridges, Inc. is a non-profit multi-services community based organization that has been serving the Asian American communities in the East Bay for more than 50 years.  Family Bridges is an equal opportunity employer regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age or disability.